<\/p>\n
Coming to vent some frustration in the hope that it saves other folks some trouble. I'm also curious if anyone else is having this experience.<\/p>\n
I'm a long-time Tangerine Customer (from the ING days) and used to rave about them. Loved the high level of service and online-only offering.<\/p>\n
In the last ~6 months, the service has become unusable.<\/p>\n
Every month or so, completely routine transactions get flagged (for example, an e-transfer to my girlfriend). Tangerine then completely freezes all of my accounts and locks me out of online banking. This includes freezing any recurring bill payments.<\/p>\n
To resolve the reversal, I have to call their phone line (no online option to verify transactions) and have to sit on hold for >30 minutes listening to the ONE song that they play on a loop (no option for a callback when they reach your place in line, or even to sit in silence).<\/p>\n
The first-line representatives are unable to address frozen accounts so they have to transfer you to the security team. Often, I am simply told that unfortunately nobody is available from that team and I need to call back later.<\/p>\n
Effectively Tangerine is arbitrarily forcing me to spend several hours of my time – whenever they want – waiting around on them.<\/p>\n
All the while – my accounts are completely frozen. I've missed Mortgage payments because it was impossible to contact someone at Tangerine to unlock my accounts. <\/p>\n
DO NOT bank with them. Absolute nightmare.<\/p>\n
Is anyone else experiencing this?<\/p>\n<\/p><\/div>\n
submitted by \/u\/DonutSlave <\/a> Coming to vent some frustration in the hope that it saves other folks some trouble. I'm also curious if anyone else is having this experience. I'm a long-time Tangerine Customer (from the ING days)...<\/p>\n","protected":false},"author":1,"featured_media":24127,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":[],"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"categories":[10],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.andrewwbradley.ca\/index.php\/wp-json\/wp\/v2\/posts\/26908"}],"collection":[{"href":"https:\/\/blog.andrewwbradley.ca\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.andrewwbradley.ca\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.andrewwbradley.ca\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.andrewwbradley.ca\/index.php\/wp-json\/wp\/v2\/comments?post=26908"}],"version-history":[{"count":0,"href":"https:\/\/blog.andrewwbradley.ca\/index.php\/wp-json\/wp\/v2\/posts\/26908\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.andrewwbradley.ca\/index.php\/wp-json\/wp\/v2\/media\/24127"}],"wp:attachment":[{"href":"https:\/\/blog.andrewwbradley.ca\/index.php\/wp-json\/wp\/v2\/media?parent=26908"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.andrewwbradley.ca\/index.php\/wp-json\/wp\/v2\/categories?post=26908"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.andrewwbradley.ca\/index.php\/wp-json\/wp\/v2\/tags?post=26908"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
[link]<\/a><\/span> [comments]<\/a><\/span>Source<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"