You do not need to pay those if they are not in your contract.

I’m in Ontario.

My lease is just about ended and I was planning to purchase the car. My dealer Dixie Hyundai insisted on adding a $999 fee for the “service”.

I called Hyundai Milton – their fee was $299.

They all insisted it was non-negotiable, and that everyone pays it, or that it’s a fee that the dealership charges separately and that’s why it’s not in the contract. I spoke with various finance sales managers.

To buy out, you have to bring them a cashier’s check for the buyout amount they tell you, which included their made up fee, and if you don’t, then they won’t do the purchase. Time is also working against you.

It’s a scam.

I called Hyundai Canada and Hyundai Motors Finance (turns out those are different companies) – they both agreed that there shouldn’t be any extra fee. The customer service rep said that they would contact the dealer, and they gave me a 10 days grace period on the lease, but that’s the only thing they could do. The latter gave me a case number.

A few days later, I received a call from Dixie Hyundai (I think his name was Sayed) saying that they heard from Hyundai Canada rep and that they “want to help me out” with a discounted fee of $529 (where the fuck do they pull those numbers from). I laughed at his face – first for the made up discount and second that his discounted fee was higher than the original made up fee at Hyundai Milton. He used this opportunity to say “see, all dealerships charge a fee”. He also alluded that I’m in a no win situation because my lease is ending.

Anyway, he said he’d call back, but never did.

I called Hyundai Motors Finance again. They said that they’ve been trying to reach the dealer but that it’s hard and the dealer doesn’t always pick up the phone. It’s honestly a ridiculous situation. The customer service rep said that she will continue trying.

Eventually, I received a call from Drew who is a GM at Dixie Hyundai. He apologized, and said something to the effect that some contracts have changed and that the people I spoke with didn’t know that, and something about that it’s not how the dealer “should keep the lights on”.

TLDR: dealer insisted on a fee to purchase the car at the end of the lease. The fees are completely made up by each dealer. I did not agree despite pressure to pay any fee not in contract. Contacted Hyundai Motors Finance – the contract is with them. They eventually reached a GM and now it’s about to be resolved.