Hi all,

I've been trying to cancel my RBC car insurance policy, but I can't get through to an actual agent. Every time the virtual agent gets a whiff of the fact we are trying to cancel our policy it forwards us to an agent and the wait times are between 3.5 hours and 5 hours.

We work and can't be waiting on the phone for 5 hours. Is there any other recourse? Can we just tell the bank to refuse withdrawals from RBC insurance? Chargeback?

https://vocaroo.com/1g42kNxKk1ko

EDIT: Publicly posted this to their social media and they got back to us right away. They still decided to forward us to someone else and now we are waiting. I guess it's something.