Last August, a $2000 pre-authorized debit from “CRA” was taken from my bank account. I had no taxes owing, and this transaction didn’t show up in my CRA account portal, so I initially thought it was fraud.

I contacted my bank, and they told me that the debit HAD come from the CRA, and that it referenced a payee name that was not mine. (They would not tell me the name of the payee.)

I called CRA, which of course had no record of a transaction on my file. They have repeatedly asked for more documentation of this transaction from my bank, the latest of which I provided to them 6 weeks ago.

Still waiting.

Has anyone else had this happen? This seems like something that should be easily worked out between the CRA and my bank, without my involvement. It’s also concerning that this may have happened to others.

I now have little faith in the CRA’s ability to record and trace transactions, and I’m afraid that they’ll eventually tell me that they have no record of this transaction and I’ll be out $2000 with no recourse.